Meet Our Professionals

Jennifer Eve Taylor, JD
Founder and Managing Consultant

Jennifer Eve Taylor, JD, is the Founder of JET ED Consulting.  She specializes in supporting families and their children who are affected by mental health, emotional challenges, and learning differences.

 Jennifer knows first-hand how hard navigating the variety of options can be. In 2014, Jennifer’s son needed a residential program and then a boarding school. She personally experienced the endless worry, confusion, and lack of understanding that often comes with making hard decisions about education and mental health.

 “What do we do now?” is the phrase most often uttered in the introductory calls. Jennifer’s empathy and strategy give her clients a pathway forward and upward. While academics matter, it is the heart and the mind that are most important to her. There are no “bad” kids — there are struggling kids making unhealthy choices.

 Ms. Taylor’s expertise is highly sought after as a speaker for parents, educators, conferences, and learning institutions, including Sonoma State University, Marin Department of Public Health, Marin County Schools, STAR Academy, and Fusion Academy.

 She is a frequent guest on podcasts and social media-please check out the media tab for all of her podcasts and articles – including the New York Times article about her own journey with her son during COVID.

 She has also contributed articles for the Marin Independent Journal: https://www.marinij.com/author/jennifer-taylor/
and commentaries for NPR’s All Things Considered: https://www.npr.org/transcripts/94559723?storyId=94559723

 Jennifer was recently awarded the “Top Therapeutic Educational Consultative Services” honor from Education Insider Magazine: https://jetedconsulting.com/education-insider-where-healing-doesnt-stop-at-placement/

 Jennifer is extremely committed to helping nonprofits and her community thrive without substances and improved mental health.

 She is the past Board Chair of the Therapeutic Consulting Association and a Professional Member of Independent Education Consultants Association.  Jennifer is also on the advisory committee of Marin Healthy Youth Partnership and The Actias Day School, a therapeutic day school in San Francisco, (https://www.actiasdayschool.org) and is a Founding Trustee and Board Secretary to The Helix Adult Academy (https://www.helixadultacademy.org).  

 When not working, Jennifer is an avid runner, skier and dog lover!

View more about our services from Jennifer here

Missy Neubert Steffens

Consultant

Missy is the mother of 4 young adults, several of whom are neurodivergent learners and have faced mental health challenges. From Missy’s personal experience and as a CRAFT-based coach, she has an extensive knowledge working with families in the contexts of therapeutic complexities, substance abuse and learning differences. Missy is an excellent resource in all levels of mental health and academic supports including navigating inpatient and outpatient therapy, medication management, public, private, boarding and non-traditional educational environments.

Missy began her career as a management consultant in the financial industry, eventually transitioning to executive coaching and consulting, working primarily with business owners. She has served on the Boards of several schools, specifically supporting Heads of Schools implement strategic plans and during reaccreditation processes.

Missy is certified in the Invitation to Change/CRAFT (Community Reinforcement and Family Training) approach to working with families of individuals who struggle with substance use and mental health challenges. She is also trained in Brené Brown’s Dare to Lead curriculum.

Missy earned her B.A. in History and Education from Dartmouth College where she continues to stay involved via alumni interviewing and having served on the Alumni Council. She currently lives in Raleigh, NC with her husband, Drew. When not helping families, Missy loves creating community, learning, being outside, traveling and playing with art supplies.

Erin Chun, Associate Consultant

Erin Chun supports families navigating complex educational and therapeutic decision-making with a calm, thoughtful, and highly organized approach. She brings both personal insight and professional expertise to her work, informed by her experience parenting two adolescents with differing learning and developmental profiles.

Erin has a particular strength in seeing the whole student and identifying educational environments in which young people are most likely to thrive. She is skilled at assessing learning style, temperament, strengths, and areas of challenge, and translating that understanding into clear, individualized placement recommendations. Erin believes that every student can be successful in the right setting, and she helps families identify programs where students feel understood, supported, and appropriately challenged—academically, socially, and emotionally.

Before joining JET ED Consulting, Erin spent over twenty years in senior leadership roles within the retail industry, including positions at Athleta, Gap, Old Navy, and Gymboree. This experience strengthened her ability to think strategically, manage complex processes, and stay grounded and organized in high-pressure situations—skills she now brings to families navigating challenging educational decisions.

Erin is known for her ability to listen deeply, synthesize complex educational and clinical information, and guide families toward practical, well-reasoned next steps. Families value her steady presence, clear communication, and collaborative style, particularly during periods of uncertainty, transition, or decision fatigue.

Erin holds a Bachelor of Science in Business from California Polytechnic State University, San Luis Obispo. She has remained actively involved in school communities and nonprofit leadership, including service with the SPARK Foundation, supporting long-term planning and fundraising initiatives. Erin lives in Marin County, California.